So Frustrating! WARNING ranting post!

The saga continues to get Aidan's passport. Why can't ANYTHING in the adoption world just be simple? I have been attempting to get Aidans original birth certificate for 3 weeks now. I began by getting on the website of the Nevada birth and death registry. Of course there is no phone number to actually talk to someone LIVE only a recorded message on how to obtain the certificate. I followed the instructions and mailed off my request. After 2 weeks I checked our bank account and saw that they had yet to cash my check. After this I decided to use a company called VITAL STATISTICS. What a nightmare. I thought this would be better because you actually submit your request over the web. Simple Right? Not so much. Again, there is no phone number to actually talk to a LIVE person. On the website you can track your order. I noticed my order had been cancelled so I emailed customer service ( of course they say they will get back to you in 3 working days- what bull!). I have emailed with them back and forth and they tell me that I am not entitled to Aidans original birth certificate because the adoption is not complete and that only the birth mother is entitled to it and I am entitled to his new birth certificate with his new name. Say what? In every email I have stated that the adoption is complete and I have even faxed them our documents stating the fact. If I HAD the new certificate I wouldnt need the original ( Dumb ass California for not submitting the new BC for 1 year!)So, in my last email I let them know that we are Aidans legal parents and we have every right to his birth certificate. I also asked that a supervisor call me. I doubt I will get this resolved with the company. So after this final attempt I will just contact our attorney and see if he can help us. I mean I feel I have pretty good negotiating skills but it is difficult to negotiate when you can't actually TALK to someone! Dumb Ass Vital Statistics!